Last updated: May 2026.
Introduction
This Privacy Policy explains how Altair Healthcare Ltd, trading as Verripro ("we", "us", "our"), collects, uses, stores, and protects personal information provided through our website, mobile app, and related services ("the Platform").
Verripro is committed to protecting your privacy and handling your data transparently, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the Verripro Platform, you consent to the collection and use of your information in accordance with this Policy.
Who We Are
Altair Healthcare Ltd (trading as Verripro)
- Registered in: England and Wales, company no. 13463084
- Registered office: Unit 7, Okehampton Business Centre, Higher Stockley Mead, Okehampton, Devon, EX20 1FJ
- Data Controller: Altair Healthcare Ltd
- Contact: contact@verripro.com
- ICO Registration: ZB432944
Information We Collect
We collect and process personal information necessary for the operation of the Verripro Platform and for regulatory compliance. This may include:
A. For Health and Care Professionals
- Full name, contact details, address, and date of birth.
- Professional registration details (e.g. NMC, GMC, HCPC, DBS, right to work).
- Employment history, qualifications, and training records.
- Banking details (for payments).
- Device and IP information (for security monitoring).
B. For Clients (private individuals, hospitals, care homes)
- Name, organisation name, contact details, and billing information.
- Service requirements, booking history, and feedback.
- Payment and invoicing data.
- Communication records with Verripro or Professionals.
C. Automatically Collected Data
- Device identifiers, browser type, and usage patterns.
- Cookies or similar technologies to improve service functionality and analytics.
How We Use Your Information
- Verifying identity, qualifications, and compliance of Professionals.
- Facilitating and managing bookings between Clients and Professionals.
- Processing payments, invoices, and reimbursements.
- Communicating updates, confirmations, and service alerts.
- Meeting legal and regulatory requirements (e.g. CQC, HMRC, safeguarding).
- Improving our services and maintaining platform security.
We do not sell or trade personal information.
Lawful Bases for Processing
- Contractual necessity — processing data to deliver services under a booking or registration agreement.
- Legal obligation — compliance with statutory or regulatory requirements (e.g. tax, safeguarding, right-to-work checks).
- Legitimate interest — for improving services, preventing fraud, and ensuring safe professional standards.
- Consent — for optional communications or marketing (you can withdraw consent at any time).
Data Sharing and Disclosure
- With Clients or Professionals involved in a confirmed booking.
- With payroll, accounting, or IT service providers under strict confidentiality.
- With regulators or authorities (e.g. CQC, HMRC, DBS, police) when required by law.
- With legal advisors or insurers in the event of a dispute or claim.
All third parties are bound by data protection obligations equivalent to those set out in this Policy.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
- Professional records: up to 6 years after last engagement (in line with CQC and HMRC guidance).
- Financial records: 6 years for tax purposes.
- Client data: 2 years after last booking, unless legal obligations require longer retention.
After these periods, data will be securely deleted or destroyed.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, password protection, regular audits, and restricted access on a "need-to-know" basis.
Your Rights
Under UK GDPR, you have the right to:
- Access a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Restrict or object to certain processing.
- Data portability (to receive data in a structured, machine-readable format).
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Commissioner's Office (ICO).
To exercise your rights, please email contact@verripro.com.
International Data Transfers
Your data is stored securely within the UK. We do not transfer data outside the UK.
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session security.
- Analyse platform usage.
- Personalise user experience.
You can manage or disable cookies via your browser settings. For full details, see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on the Verripro Platform.
Contact Us
For any privacy-related questions, concerns, or data requests, please contact:
Data Protection Officer
Altair Healthcare Ltd (Verripro)
Email: contact@verripro.com
Address:
Unit 7, Okehampton Business Centre
Higher Stockley Mead
Okehampton
Devon EX20 1FJ
If you remain dissatisfied after contacting us, you can complain directly to the Information Commissioner's Office (ICO) at www.ico.org.uk.