Delete Your Account

Applies to the VerriPro app (for clients) and the VerriPro Provider app (for care professionals), and to accounts created on verripro.com. Last updated: September 2026.

Delete your account from the app

The quickest way is from the app itself. You will be asked to confirm with a code sent to your mobile number, so that nobody else can close your account.

1. Open the app and sign in.
2. Go to Profile.
3. Choose Delete account.
4. Enter the six-digit code we send you and confirm.

Your account closes immediately. You are signed out on every device, and you will not be able to sign in again with the same details.

If you no longer have the app

Email contact@verripro.com from the address on your account, with the subject Delete my account, and include:

• your full name;
• the mobile number you signed up with;
• which app you used — VerriPro or VerriPro Provider.

We will confirm your identity and close the account within 30 days, and write to tell you when it is done.

What is deleted

• Your profile and the details you entered — name, contact details, address, photo and introduction.
• For care professionals: your compliance documents, qualifications, training records and references.
• Your saved preferences, notification settings and device tokens.
• Your sign-in details. Your email address and mobile number are released, so you can use them again if you ever come back.

A professional's profile stops appearing in search straight away, and nobody can book you again.

What we have to keep, and for how long

Some records cannot be deleted on request, because we are required to hold them. These are kept in line with the retention periods in our Privacy Policy:

• Care professional records: up to 6 years after the last engagement, in line with CQC and HMRC guidance.
• Financial records — invoices, payments and payouts: 6 years, for tax purposes.
• Client records: 2 years after the last booking, unless the law requires longer.

These records are kept apart from the live platform and are used only to meet those obligations. After the periods above, they are securely deleted or destroyed.

If a booking is still to happen, or an invoice is unpaid, we may need to settle it before the account can be closed. We will tell you if that applies to you.

Questions

For anything about your data, including a request to see a copy of it or to have it corrected, email contact@verripro.com.

Altair Healthcare Ltd (trading as VerriPro)
Unit 7, Okehampton Business Centre
Higher Stockley Mead
Okehampton, Devon EX20 1FJ
ICO registration ZB432944