Last updated: May 2026.
1.1 Altair Healthcare Ltd is a company registered in England & Wales (Company Number: 13463084) whose registered office is Unit 7, Okehampton Business Centre, Higher Stockley Mead, Okehampton, Devon, EX20 1FJ.
1.2 By accepting these T&Cs you agree to be bound by the terms of Altair Healthcare Ltd and all its brands, including Verripro. You act in your capacity as a Client of the Company, whether you are privately funded, local authority funded, NHS/CHC funded, a corporate or charitable body, or an individual approved (or unapproved) professional using the App.
1.3 The Platform connects verified Health and Care Professionals ("Professionals") with Clients (private individuals, hospitals, care or nursing homes, and other healthcare providers) seeking to book healthcare services ("Services").
1.4 By registering or using the Platform, you agree to comply with these Terms. Please read them carefully before continuing to use the Platform.
3.1 Verripro provides a digital platform and mobile application which enables Clients to search for and book approved Professionals and allows Professionals to advertise availability.
3.2 Features include: searchable Professional database; jobs board; in-platform messaging and video/audio calls; payment processing; verification of identity; reviews; monitoring tools.
3.3 We may amend or withdraw features of the App or these T&Cs at any time. Significant changes will be notified and continued use constitutes acceptance of revised terms.
3.4 Verripro acts solely as an intermediary and booking facilitator. It does not employ or directly engage Professionals.
3.5 Each Engagement constitutes a direct contractual relationship between the Client and the Professional.
3.6 Verripro (Altair Healthcare Ltd) is not responsible for supervision, performance, or liability arising from any Engagement other than its obligations as a platform operator.
4.1 Clients must be 18+ years and provide accurate information (name, address, funding source, authority to act, payment details).
4.2 Professionals must be 18+ with documented care experience, right to work in the UK, provide ID, hold appropriate qualifications, insurance, registration, DBS and any relevant training.
4.3 Clients must register using accurate company or personal details, ensure safe working environments for Professionals and comply with health and safety law.
4.4 We reserve the right to refuse registration or suspend accounts without explanation.
4.5 Clients and Professionals must keep their account information current.
4.6 Accounts may be closed at any time via the App or by email to contact@verripro.com.
5.1 Verripro conducts verification checks but makes no guarantee as to the continuous suitability of any Professional.
5.2 Clients are responsible for ensuring that Professionals meet specific assignment or regulatory requirements before Engagement.
5.3 Professionals must comply with all applicable laws, including the Health and Social Care Act 2008, Care Standards, and professional codes of conduct.
6.1 All bookings must be confirmed via the Verripro Platform.
6.2 Once confirmed, both Client and Professional are bound to honour the Engagement.
Cancellation terms:
7.1 When a Client accepts a Service Agreement with a Professional, that agreement becomes a legally binding contract between them. We are not party to that contract.
7.2 The Client agrees to pay the Professional's hourly/daily rate via the App or payment provider. The Company may charge a service fee of up to 12% unless waived by agreement.
7.3 The Parties must not transact outside the App in a manner that avoids our fees or insurance coverage. If they do, the Client or Professional may be liable to pay a "placement fee" of £1,000 + VAT (or such amount as agreed) plus interest, and their account may be suspended.
7.4 Payments are subject to payment provider checks. We are not responsible for declining transactions or issuer fees.
7.5 The Professional's rate must be contractually agreed with the Client. Additional fees apply for regulated care services or large institutional clients.
7.6 VAT: Care services under regulated packages may be exempt from VAT; recruitment fees may attract 20% VAT.
7.7 Cancellation & refunds: Clients should give 48 hours' notice to cancel a shift. Late cancellations may incur full-rate charges at the Professional's discretion, and the Company's service fee is non-refundable once released to the Professional.
8.1 Clients and Professionals must not discriminate on the basis of colour, nationality, creed, disability, sex or other protected characteristic. You warrant that you (and any household members) have never been subject to relevant criminal, safeguarding or regulatory proceedings which would affect care delivery.
8.2 Professionals working via the platform are covered by the Company's insurances where operating via the App and once a valid Service Agreement and invoice are in place. Transactions off-platform void insurance cover. Clients should check insurance adequacy if engaging off-platform.
8.3 The Company disclaims liability for losses or damages caused by use of the App, delays, technical faults, or the suitability of any Professional. Our total liability is capped at the total amount of fees paid by you in the prior 12-month period. Nothing shall exclude liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.
8.4 By using the App you consent to monitoring of communications (including video/audio calls) for safeguarding, quality and training purposes. You agree that recordings may be used by us and shared with law enforcement or social services where required.
8.5 Clients are responsible for selecting and monitoring Professionals and must interview and satisfy themselves as to suitability, qualifications and DBS etc. The Company does not provide supervision unless via regulated services.
8.6 Intellectual property: All rights (software, website content, trademarks, logos) are owned by the Company or its group. You acquire no rights by use of the App. Confidential information must be treated as such.
9.1 Verripro processes payments on behalf of Professionals via its secure payment system.
9.2 Clients agree to pay Verripro the full agreed rate for Services within 7 days of invoice date (or as otherwise agreed).
9.3 Verripro deducts its commission/administration fee before transferring payment to the Professional.
9.4 All rates are inclusive of statutory holiday pay where applicable and subject to VAT (if applicable).
10.1 Professionals are required to maintain personal professional indemnity insurance and public liability cover.
10.2 Altair Healthcare Ltd accepts no liability for:
10.3 Nothing in these Terms limits liability for death, personal injury, or fraud.
11.1 Altair Healthcare Ltd complies with the UK GDPR and Data Protection Act 2018.
11.2 Information collected through the Platform will only be used for the purposes of service facilitation, compliance, and payment.
11.3 Clients and Professionals must treat all information obtained through Verripro as confidential.
12.1 Professionals must maintain high standards of conduct, integrity, and care, in line with NMC, GMC, HCPC, or CQC expectations.
12.2 Clients must provide safe working conditions, reasonable adjustments, and respect equality and diversity principles.
12.3 Verripro reserves the right to suspend or remove any user found in breach of professional or ethical standards.
13.1 The Company is committed to promoting diversity, non-discrimination and equality of opportunity in the procurement and delivery of care. You agree to comply with this ethos and the law under the Equality Act 2010 and regulatory duties.
13.2 Services arranged via this App may involve regulated and unregulated care packages. The Client must check funding and compliance status, including the appropriate CQC registration or waiver.
13.3 We provide institutional services to local authorities, NHS bodies or charities and independent clients under bespoke terms; any such variation will be agreed in writing.
14.1 Verripro may suspend or terminate a user account immediately where:
14.2 Users may close their accounts by providing written notice to Verripro.
15.1 Verripro encourages Clients and Professionals to resolve disputes directly in good faith.
15.2 In unresolved cases, Verripro may mediate on a goodwill basis but is not legally obligated to determine liability.
15.3 The laws of England and Wales govern these Terms, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
16.1 Verripro reserves the right to amend these Terms at any time.
16.2 Updated versions will be published on the Platform and take effect immediately upon posting.
For questions or assistance, please contact:
Verripro (Altair Healthcare Ltd)
Email: contact@verripro.com
Telephone: 0330 165 6180
Address:
Unit 7, Okehampton Business Centre
Higher Stockley Mead
Okehampton
Devon EX20 1FJ